When you use this website and place orders through it, you agree to:
Use this website to make enquiries and legally valid orders only.
Not to make any false or fraudulent orders. If an order of this type may reasonably be considered to have been placed, we shall be authorised to cancel it and inform the competent authorities.
Provide us with your email address, postal address and/or other contact details truthfully and exactly. You also agree that we may use this information to contact you in the context of your order if necessary
If you do not provide us with all the information we need, you cannot place your order
CONTRACT:
After you place an order you will receive Confirmation mail/Message (Order Confirmation) and (Shipping Confirmation)
AVAILABILITY OF PRODUCTS:
All orders are Subject to availability of Products Along this line, if there are difficulties regarding the supply of products or there are no more items left in stock, we reserve the right to provide you with information on substitute products of the same. If you do not wish to order the substitute products, we will reimburse any amount that you may have paid.
REFUSAL TO PROCESS AN ORDER:
We will always do everything possible to process all orders, there may be exceptional circumstances that force us to refuse to process an order after having sent the Order Confirmation. We reserve the right to do so at any time. We reserve the right to remove any product from this website at any time and to remove or modify any material or content from the same.
We shall not be liable to you or any third party for removing any product or modifying any product or material or content from our website or not processing an order once we have sent the Order Confirmation.
Delivery:
In Continuation to claus (3) above regarding the availability of product and extra ordinary circumstances, we will try to make sure to send the order consisting of Product(s) by date indicated in the Delivery confirmation or if no delivery date is specified, in the estimated time frame within a maximum period of 90 days from the date of Order confirmation.
Nonetheless, there may be delays for reasons such as the occurrence of unforeseen circumstances or the delivery zone.
For the purpose of these Conditions, the “delivery” shall be understood to have taken place or the order “delivered” as soon as you or a third party indicated by you acquires physical possession of the goods, which will be evidenced by the signing of the receipt of the order at the delivery address indicated by you.
PRICE AND PAYMENT:
We make every effort to ensure that the prices featured on the website are correct, error may occur. If we discover an error in the price of any of the products that you have ordered, we will inform you as soon as possible and give you the option of confirming your order at the correct price or cancelling it. If we are unable to contact you, the order will be considered cancelled and all amounts paid will be refunded to you in full.
We are not obliged to provide you with any product at the incorrect lower price (even when we have sent the Shipping Confirmation) if the error in the price is obvious and unmistakable and could have reasonably been recognized by you as an incorrect price.
The prices on the website excluding Goods and Service Tax (GST), duties, cesses and delivery charges.
Prices may change at any time
INVOICE:
Invoice will be provided to you along with the products when delivered.
TAXES:
Pursuant to the prevailing rules and regulations in force, all purchases done through the website are
subject to all applicable taxes but not limited to GST, duties, cesses, etc.
Refund and Return Policy:
Imported Products Disclaimer
Please note that all our products are imported from outside sources specifically for each customer. Once an order is placed, refunds are not possible due to the nature of our sourcing process. Therefore, we encourage customers to carefully review their orders before confirming.
Return Policy:
Customers may only return a product under specific circumstances, provided they can provide evidence that they received a damaged product or an item completely different from what they ordered. We understand that receiving a damaged or incorrect item can be frustrating, and we are committed to resolving such issues promptly.
Eligibility for Return:
To be eligible for a return, customers must meet the following criteria:
Damaged Product: If the received product is damaged, customers must provide clear photographic evidence of the damage within 14 days of receiving the order. The product's original tag must be attached.
Incorrect Item: If customers receive an item completely different from what they ordered, they must provide photographic evidence of the received item along with the order confirmation within 14 days of receiving the order. The product's original tag must be attached.
Return Process:
If you meet the eligibility criteria for a return, please follow these steps:
Contact Us: Send an email to [contact@lilybelle.store] within 14 days of receiving the order, providing details of the issue and attaching photographic evidence.
Evaluation: Our customer support team will evaluate your claim and respond to you within 2-5 business days.
Return Authorization: If your return request is approved, we will provide you with a return authorization and instructions on how to return the item.
Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that the returned item reaches us safely.
Refund or Replacement: Upon receiving the returned item and verifying the claim, we will process either a refund or replacement, depending on the customer's preference and product availability.
Non-Returnable Items
Please note that certain items are non-returnable unless they arrive damaged or defective. These items include:
Customized or Personalized Products: Products that have been customized or personalized according to the customer's specifications.
Perishable Goods: Items with a limited shelf life or that are susceptible to damage during transit.
Contact Us:
If you have any questions or concerns about our refund and return policy, please feel free to contact our customer support team at [contact@lilybelle.store] We are here to assist you and ensure your satisfaction with our products and services.
Modification of Terms and Conditions:
Lilybelle may modify or update these Terms and Conditions at any time without prior notice. However, we assure you that any changes made will always be in your best interest.
Customer Satisfaction Guarantee:
At Lilybelle, your satisfaction is our top priority. We are committed to promptly and fairly resolving any issues or concerns you may have regarding returns and exchanges.
